• Seller's name and address: Algo Positive Ltd T/A dnwautomotive.co.uk, 36 Newtown Road, CM23 3SD United Kingdom
• Seller's e-mail address: [email protected]
• The Customer may communicate with the Seller using the addresses and contact details provided above.

• The Seller shall not be liable for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
• Viewing dnwautomotive.co.uk does not require creating an Account. Placing orders is possible either after creating an Account or by providing the necessary personal and address data.
• The total amount payable by the Customer consists of the Product price and delivery cost, which are shown during the ordering process.

• To open an Account in the Store, please complete the Registration Form.
• Creating an Account in the Store is free of charge.
• Logging in to the Account is done by entering the login and password set in the Registration Form.
• The Customer may request account deletion at any time by e-mail. No fee applies.

To place an Order, the Customer should:

• log in or use the option of placing an Order without registration;
• select the Product being the subject of the Order and then click the "Add to Cart" button (or equivalent);
• if ordering without registration, complete the Order Form by entering recipient details, delivery address, shipment method and invoice data if different from recipient data;
• click "I order and pay" (or equivalent) and confirm the order if required;
• choose one of the available payment methods and complete payment within the required time.

The following payment and delivery methods are normally available:

• Courier delivery or self-collection
• Cash on delivery
• Bank transfer payments
• Electronic payments
• Debit/Credit card payments

• The Sales Agreement between the Customer and the Seller is concluded after the Customer places the Order using the Order Form in the Online Store.
• After placing the Order, the Seller confirms its receipt and acceptance for processing by e-mail. The Sales Agreement is concluded once the Customer receives this confirmation.
• If the Customer selects payment by bank transfer, electronic payment or credit/debit card, payment must be made within 2 calendar days from the date of the Sales Agreement; otherwise, the order may be cancelled.
• If the Customer selects payment on delivery, payment must be made upon delivery.
• If the Customer selects personal collection, payment must be made at the agreed collection time unless prepaid.
• If the Customer chooses a delivery method other than personal collection, the Product will be dispatched within the time specified in its description.
• When ordering Products with different delivery dates, the applicable delivery date is the longest stated period unless otherwise agreed.
• The Customer may request split delivery for Products with different delivery times, or shipment of all Products together once the full order is complete.
• For prepaid orders, the delivery period begins from the date the Seller's bank account is credited.
• For cash on delivery orders, the delivery period begins from the date of the Sales Agreement.
• Where personal collection is selected, the Customer will be informed by e-mail when the Product is ready for collection.
• Delivery of the Product is chargeable unless the Sales Agreement provides otherwise.
• Delivery costs are shown on the Online Store website and during checkout.
• Any customs duties, taxes or import charges are the sole responsibility of the Customer and are not included in delivery costs.
• Personal collection of the Product by the Customer is free of charge unless stated otherwise.

• The Customer has the right to withdraw from the Sales Agreement under the conditions outlined in the Returns & Warranty Policy available on this website.
• UK / EU / EMEA Orders: Customers may return goods within 60 days of delivery without giving any reason.
• Rest of World Orders: Customers may return goods within 30 days of delivery.
• To exercise the right of withdrawal, the Customer must inform the Seller via e-mail before returning the item.
• The Customer is responsible for return shipping costs in all change-of-mind return cases.
• Returned goods must be unused, unfitted and free from any signs of installation or damage.
• Original outbound shipping costs are non-refundable.
• The Seller reserves the right to refuse returns that do not meet the above conditions.
• Detailed return procedures, including return addresses (UK or EU), are provided in the Returns & Warranty Policy.

• Most products sold by the Seller are covered by a 24-month warranty period from the date of delivery.
• If the Customer believes a product is faulty, they should contact the Seller via e-mail at [email protected].
• The Customer will be provided with a Warranty Claim Form, which must be completed and approved before returning the item.
• The Customer is responsible for return shipping costs when sending items for warranty inspection.
• Return address will be provided depending on location (UK or EU) to minimise shipping costs.
• The Seller aims to process warranty claims within 7-10 working days of receiving the returned item.
• In more complex cases requiring technical assessment, processing may take up to 30 working days.
• If a manufacturing defect is confirmed:

• within 30 days of delivery - the Customer may be entitled to a full refund;
• after 30 days - the Seller reserves the right to repair or replace the item.

• If no defect is found, including but not limited to incorrect diagnosis, installation damage or normal wear, the claim may be rejected.
• Detailed warranty procedures are outlined in the Returns & Warranty Policy.

• The administrator of personal data of Customers collected through the Online Store is the Seller.
• Customers' personal data collected via the Online Store are processed for the purpose of performing the Sales Agreement.
• Recipients of personal data may include third-party couriers, delivery companies and payment processors where necessary to fulfil the order.
• The Customer has the right to access and correct their data.
• Providing personal data is voluntary, but failure to provide the required data may make it impossible to conclude the Sales Agreement.

• The Seller reserves the right to amend these Terms and Conditions.
• In matters not covered by these Terms and Conditions, the generally applicable provisions of local law shall apply.
• The Seller will inform Customers about any changes to these Terms and Conditions at least 7 days in advance where applicable.